Grąžinimai

Returns and Refunds Policy

We make every effort to ensure that you are satisfied with your purchase. However, if you decide to cancel your purchase or receive an incorrect item, the following rules apply:

Right of Withdrawal (only for items purchased online)

1. You can cancel your purchase within 14 days of receiving the item.
2. The item must be returned undamaged, in its original packaging, with all accessories.
3. Return shipping costs are paid by the buyer.

Non-returnable: opened food supplements, sports drinks, hygiene items (if the packaging is damaged).

Defective or incorrectly received items (applies to purchases online and in physical stores)

If the item received is defective or incorrectly received, we cover all return costs.

You can choose: a replacement for the same item, another item (paying the price difference), or a refund.

Refunds

Refunds are processed within 7 days of receiving the returned item.

If the return is due to the buyer's decision, only the amount paid for the item is refunded (delivery costs are non-refundable).

If the return is due to our fault, all costs are refunded.

Product Return Procedure

1. To return an item, please contact us by email (info@apolonas.lt) or phone (0-645-20993). 
2. For the return, you will need to know the order number (if purchased online) or have a cash register receipt (if purchased in a physical store), state the reason for the return, and, in the case of defective goods, provide photos of the items.
3. Pack the item securely so that it is properly delivered.
4. Send it to our address (or to an agreed parcel locker) or deliver it to a physical store.
5. Upon receiving and inspecting the item, we will inform you by email or phone regarding the refund or item replacement.

Returns and refunds are carried out in accordance with the Civil Code of the Republic of Lithuania (including Art. 6.228-10) and the Retail Trade Rules.