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Terms of service

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Effective from: October 14, 2025


These Terms of Use (hereinafter – the Terms) establish the terms of use and purchase of the online store apolonopapildai.lt, operated by Apolonas, UAB (company code 306373094, VAT payer code LT100016170714, registered address Pavilnionių g. 55-101, Vilnius, email info@apolonas.lt, tel. no. 0-645-20993). By using this website and placing an order, the Buyer confirms that they have read the Terms and undertake to comply with them.

1. Basic definitions
Online store – the online store located at apolonopapildai.lt.
Products – food supplements, food products, sports equipment, accessories and other goods sold in the Online store.
Buyer – a person who purchases or orders Products in the Online store and is their final consumer.
Account – the result of the Buyer's registration in the Online store: a digital space, the Buyer's profile and data account, in which all of the Buyer's data, their purchase history, settings, consents and all other information related to the Buyer are stored.
Purchase - the cart of Products purchased together during one purchase by the Buyer in the Online store.
Gift voucher – an electronic gift voucher purchased during one purchase by the Buyer in the Online store.
Business day – every day of the week, except Saturday and Sunday, and public holidays, which are declared non-working days in accordance with the procedure established by the legal acts of the Republic of Lithuania. 
Terms – these terms of use of the Online store (apolonopapildai.lt).
Physical store – the Apolonas papildai store, located at Pavilnionių 55, Vilnius (shopping center "Pašilaičiai", 1st floor, entrance from outside).
Courier service – a parcel delivery company engaged by the Seller, which delivers the Products ordered by the Buyer.
Parcel terminal - a parcel terminal belonging to or operated by a parcel delivery company or third parties, in which the Buyer or their authorized person has the opportunity to collect shipments.
Order – an order submitted by the Buyer in the Online store to purchase Products.

2. General provisions

  1. These Terms apply to all Buyers purchasing goods in the online store apolonopapildai.lt.
  2. By purchasing goods, the Buyer confirms that they are familiar with these Terms, the Privacy Policy, the Refund Policy and the Shipping Policy. The Buyer confirms that their content is clear, understandable and undertakes to comply with them.
  3. The Seller has the right to change the Terms without prior notice. The latest version is always available on the website. The version that was in effect at the time the order was placed applies to the Buyer.
  4. The Online store is oriented towards Buyers purchasing Products or services for personal, family, household needs, not related to business or profession. Legal entities may order Products in the Online store only for final consumption purposes. The Seller reserves the right to limit purchases that have signs of wholesale purchasing, i.e. the Seller has the right to refuse to accept and/or fulfill the Buyer's order when the Buyer orders unusually large quantities of Products in retail trade (regardless of whether the Products are ordered in one order or in several orders submitted within a relatively short period of time) and/or when the Buyer's order has other signs of wholesale purchasing.
  5. These Terms establish the general conditions for using the Online store. Relations not regulated by these Terms, or regulated by them only in part, are governed by the legal acts of the Republic of Lithuania.
  6. The Seller confirms that it is responsible for the sale of Products ordered in the Online store and the proper delivery of purchased Products, the quality of Products, the proper fulfillment of return conditions and the implementation of other rights and obligations of the Seller provided for in legal acts.
  7. The Seller has the right to change the Terms. Changes to the Terms take effect after they are published in the Online store and apply only to Orders that the Buyer makes after the change to the Terms. If the Buyer uses the Online store in any way after the publication of changes to the Terms, it is considered that they agree to all the changes to the Terms.
  8. The Seller has the right to immediately restrict the Buyer's use of the Online store or delete the Account, if the Buyer uses the Online store in material violation of these Terms, especially if it poses a threat or causes harm to the Seller, other Buyers or third parties, or to the stability or security of the Online store.

3. Account

  1. The Buyer may create an Account. In such case, the Buyer undertakes to keep the Account login details (password) safe and not disclose them to third parties. The Buyer is responsible for keeping their login details safe, as well as for any actions (data transfer, product orders placed, user comments, etc.) performed in the Online store while logged into the Account, and the consequences arising therefrom. If a third party uses the services provided by the Online store, having logged into the Online store using the Buyer's login details, the Seller considers this person to be the Buyer. If the Buyer loses their login details, they must immediately inform the Seller thereof using the Seller's contact details specified in these Terms.
  2. The Buyer is responsible for ensuring that the Buyer's data provided in the Online store is accurate, correct and complete. If the Buyer's data provided in the Online store changes, they must update it. The Seller will in no case be liable for damage incurred by the Buyer and/or third parties due to the Buyer providing incorrect and/or incomplete personal data, or failing to change and supplement the data when it changes. If, while using the Online store, the Buyer provides personal data of third parties, the Buyer is solely responsible for the legality of providing and using such data.
  3. The Buyer has the right, at any time, to freely change or supplement data in their Account, or to submit a request to the Seller to cancel their registration.

4. Conclusion of the contract

  1. The contract between the Buyer and the Seller is considered concluded when the Buyer, having formed a Purchase, indicated the delivery address for the Products, chosen a payment method, familiarized themselves with the Terms, the Order fulfillment conditions and other additional information provided to them, clicks the "Pay now" or "Complete order" button.
  2. Products are considered ordered when the Buyer receives, at the email address they provided, confirmation that the Purchase has been confirmed. From this moment, the Purchase is transferred for fulfillment, therefore the Seller has no technical possibility to cancel it, change the products in the Purchase, or add new products to it. If the Buyer wishes to withdraw from the concluded contract or return products, this is done in accordance with the procedure established by these Terms.
  3. If the Buyer does not pay within 24 hours of placing the order, the Seller may cancel the order.
  4. If the Buyer, having chosen to order products in the Physical store, does not collect them within 7 calendar days, the Seller may cancel the order. The Buyer agrees that the products will be picked on the day the order is placed (or the nearest Business day, if the order is placed on a non-Business day), and therefore will not raise claims regarding a reduction in the shelf life of the Products caused by late collection.
  5. The Seller has the right to cancel an order if the product is no longer in stock or a technical error has occurred (e.g. an incorrect price). In such case, all money paid is refunded to the Buyer.

5. Prices and payment

  1. All prices on apolonas.lt are indicated in euros (EUR) and include VAT.
  2. The Buyer may pay via online banking, bank transfer, card, or through other payment providers. Payment may also be made when collecting Products at the Physical store.
  3. Payment is considered completed when the funds reach the Seller's account.

6. Delivery

  1. Products are delivered within Lithuania and to some EU countries (according to applicable delivery rates).
  2. Delivery methods: by courier, to a parcel locker, or by collecting on site (if this option is indicated).
  3. The delivery cost and timeframe are indicated at the time the order is placed.
  4. If a shipment is not collected on time and is returned to the Seller, the cost of re-shipping is paid by the Buyer.

7. Gift voucher usage rules

  1. A Gift voucher cannot be refunded, extended, or exchanged for a new voucher (in case of loss) or for cash.
  2. A Gift voucher can be used over several times.
  3. If the Gift voucher amount is not used up during one Order, the remaining balance is not refunded, but can be used another time, no later than the expiry date of the voucher.
  4. If the Order amount is greater than the amount of money on the Gift voucher, the Buyer can pay the missing amount using other specified payment methods.
  5. A Gift voucher is valid for 180 days from the date of its purchase.
  6. Once the Gift voucher expires, it is automatically blocked, and the money is not refunded.
  7. It is strictly prohibited to counterfeit, duplicate, use or acquire a Gift voucher in any unlawful manner.
  8. By purchasing a Gift voucher, the Buyer confirms that they have read and agree to the rules for acquiring and using the Gift voucher.
  9. In case of technical malfunction of the Gift voucher, the Buyer should contact the Seller, and we will help resolve the issue.

8. Product quality and warranties

  1. All products sold are new and suitable for use in accordance with the manufacturer's requirements.
  2. The product description, photos and information on the website are provided for informational purposes; exact parameters are indicated on the manufacturer's packaging.
  3. The color of the product may differ slightly from that seen on screen due to monitor settings.

9. Return of products and right of withdrawal

  1. A Buyer who purchased online has the right to withdraw from the purchase-sale contract without reason within 14 days (in accordance with Article 6.228-10 of the Civil Code of the Republic of Lithuania).
  2. The return of products is defined in the Refund Policy.

10. Defective or unsuitable products

  1. If a product received is defective, damaged, or does not match the order – the Seller shall, at its own expense, replace the product or refund the Product's price.
  2. The Buyer must inform the Seller by email at info@apolonas.lt immediately, but no later than within 14 days of receiving the product.

11. Liability

  1. The Seller is not liable for losses incurred by the Buyer, if they arose due to incorrect Buyer data or failure to notify of changed contact details.
  2. The Seller is not liable for indirect losses (e.g. due to lost profit or data).
  3. If the Online store contains links to the websites of other third parties, the Seller does not guarantee that the information viewable by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of information provided by third parties. The Seller is not obliged to check transmitted or stored external information, or to identify unlawful actions.
  4. The Seller is liable only for damage arising through its fault.
  5. The information provided in the Online store is of an informational nature and cannot be understood as capable of replacing a qualified consultation with a pharmacist or doctor.
  6. It is prohibited to use, without the Seller's written consent, any textual, visual, graphic or any other material posted in the Online store. The Buyer is liable for this violation in accordance with the procedure established by the legal acts of the Republic of Lithuania.

12. Intellectual property

  1. All rights to the Online store and the works contained therein are protected. No content or information in the Online store may be reproduced, made publicly available or distributed without the prior written consent of the Seller.

13. Protection of personal data

  1. The Buyer's personal data is processed under the conditions and procedure provided for in the Privacy Policy.

14. Final provisions

  1. All disputes are resolved through negotiation.
  2. If agreement cannot be reached, disputes are settled in accordance with the law of the Republic of Lithuania.
  3. The Buyer may also apply to the State Consumer Rights Protection Authority (www.vvtat.lt).
  4. The food supplements available in the Online store are not medicines or pharmaceutical products. Food supplements are intended to supplement the diet, not to replace it. Food supplements are not intended to treat, prevent or diagnose diseases. Before starting to use any food supplement, it is recommended to consult your family doctor, trainer or nutrition specialist. All information about the Products provided in the Online store is information provided and condensed by the manufacturers, which you can find on their official websites. 

 

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